torikeith

Email Etiquette Rules for the Workplace

I recently made an awful email faux pas at work – I copied a group of attorneys that should have been blind copied – and was horrified when I received a nasty response from one recipient.   You know, the kind of email that makes you cringe in disbelief and re-read over and over to see if you really did something that terrible.  I normally pride myself on being extremely careful with email, but there it was for me and 100 people to see. A mistake like this tarnished my professional image (for now) but reminded me of an important lesson.  I know I’m not alone, so here is…

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torikeith

Business Etiquette: Declining a Prospective Job Offer

My colleague at Parker Lynch Legal, Sharon McLaughlin, recently wrote a great blog on a topic not often discussed:  how to politely decline a potential new job offer.  I thought it was such a great topic that I decided to post her blog this month as my guest author.  Below are Sharon's etiquette guidelines for those times when you consider a new job, but decide it's not the right move. Interviewing is a lot like dating.  Regardless of whether the position is in-house or in a law firm, it can often be a lengthy courting process during which you go…

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torikeith

Business Etiquette: The Art of the Telephone

While a lot of today’s business is conducted through email, social media and even texting, the telephone remains a stable medium of transacting business.  The cell phone and smart phone have become critical components for how we work today, and basic rules of etiquette apply to the use of these wireless phones as well as traditional office phones.  Direct conversations are a great way to improve communication and build relationships.  To help you maximize your business and professional relationships on the phone, I’ve outlined a few tips: Placing Business Calls: Many phone calls are either warm (someone you know) or…

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torikeith

Business Etiquette: Enhancing Communication

Last month I had the good fortune of attending the annual conference hosted by the National Association of Legal Placement, aka NALP.  One of the most informative sessions to me was on law firm associate retention and the role that interpersonal relationships play in associate satisfaction.  Given that 75% of associates leave the firm in which they start within 5 years, I was eager to know why, and what made the other 25% happy enough to stay?  Turns out the biggest factor is engagement - feeling heard and valued.  Engagement increases productivity, loyalty, and innovative work and generates a positive…

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torikeith

Business Etiquette:  Introductions

Like most professionals, I periodically attend a CLE or some type of industry conference.  In addition to valuable information, these events also provide great opportunities to meet new contacts and develop professional relationships.  This year, I am attending the annual conference hosted by the “National Association of Legal Placement” aka NALP, attended by many leaders in the legal recruiting space from across the country.  It’s a significant investment of time and money and I want to be confident in meeting new people and making a good first impression, so I brushed up on the etiquette around introductions.  Below are some…

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torikeith

Business Etiquette for Working Remotely

In my job as a legal recruiter, I used to ask clients if working remotely a few days a week was an option – a sort of fringe benefit like a 401k match.  Now, some type of flexible working arrangement is so common that it’s assumed part of the office culture unless otherwise specified.  In fact, most interviews now include screening questions to demonstrate a candidate’s ability to work remotely.  The benefits of working remotely are significant – particularly in meeting personal demands while maintaining quality work.  No longer must an associate stress over late- night face time at the…

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torikeith

Workplace Etiquette: The Cubicle

Has it really been 20 years since I received my J.D.?? Yes, in fact, it has been! And while I have worked in many different roles and for many different employers, I’ve always had a private office.  I cringed at the idea of shared work space. I resisted cubicle seating for as long as I could, but my time has officially come.  In keeping with the trend of enhancing collaboration and saving costs, my company moved me and my team into office cubicles.  I’ve been in my new cube for a few weeks now, and to be honest, I’m struggling…

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torikeith

Rising Up: How Good Etiquette Can Advance your Career

How many of you consider proper etiquette to be an essential part of your personal and professional success? Etiquette matters and I will be blogging about this very topic in 2018. Etiquette is much more than rules, thank you notes, and proper forks. Rather, etiquette is both specific manners that govern behavior and principals or guiding concepts that are the basis of all manners.  Manners can change with the times or vary among cultures. Principals like respect, consideration and honesty are timeless and consistent everywhere around the globe. Manners and their principals are specific factors that influence relationships, and relationships…

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torikeith

The Best Career Advice I Ever Received: Remove the Golden Handcuffs

I knew pretty quickly that practicing law was not a fit for me.  I tried private practice with a small firm, a large firm, and government, and I tried really, really hard to like being a lawyer.  At each position I had a great salary, incredible benefits, and amazing coworkers and bosses.  Some aspects of the work I liked (writing, arguing motions, travel) but most of it I hated (the antagonism, billable hour, lack of control over my personal life).  At various times along the way, I’d become frustrated and stuck so I took classes and personality tests, scoured job…

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