I recently received some sage advice from a valued mentor. She said to stop saying “I’m sorry.” In emails, in person, on the phone, no matter where. You are a busy, successful professional. Just. Stop. Saying. It. Here’s the thinking. “Sorry for the delay,” “Sorry for missing this,” “Sorry for not responding earlier” is for your benefit, to assuage your guilt, not theirs. You need a mea culpa release, but they don’t. Unless they are a client with a pressing need, they probably HAVEN’T EVEN NOTICED that you haven’t responded, because they are also busy, successful professionals. By interjecting “I’m…
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